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Welcome to OCAS

We're the sum of our people


Executive Team

Marc Provencher
President & Chief Executive Officer

David Hong
Chief Administrative Officer

Lee Manchur
Chief Information Officer

Norm Malloch
Vice-President, Research, Product, & Innovation

Shannon Lipskie
Vice-President, Partner Relations

Tiffany Gard
Executive Assistant to:

  • OCAS Executive Team 
  • OCAS Board of Directors

Breanna Schnare
Administrative Assistant


Mike Williamson
Senior Director, Product & Applied Research

Rob LeGood
Director, Software Solutions

Brad Maybee
Director, Customer Contact

Alissa Robson
Director, Brand Engagement

Scott Taylor
Director, Finance & Business Planning


Mike Aldworth
Manager, Software Development and Technical Architect

Lucy Batista
Manager, Partner Success Office

Robb Blacquiere
Manager, Governance, Risk & Compliance
Privacy Officer

Ed de Graaf
Manager, Quality

Michelle Dunlop
Manager, Applied Research

Erin Farrelly
Manager, Contact Centre

Tracy Kingsley
Manager, IT Services

Kyle Laverty 
Manager, Software Development

Mary Medaglia
Manager, Project Management Office

Biljana Petresin
Manager, Human Resources

Our Team

We’re developers, graphic designers, customer support specialists, data analysts, writers, knitting enthusiasts, gamers, musicians, runners – you name it.

We care a lot about what we do, and have a lot of fun doing it.

Learn more about working at OCAS.

Want to be a part of it?

We’re looking for smart, creative people who can bring their passion for business and technology services to our growing team.

View current openings

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